Refund Policy
Last updated: December 27
At Golden Shield Supplements, customer satisfaction is important to us, and we are committed to providing a professional and transparent purchasing experience. Please review the following refund and return policy carefully, as it outlines the terms, conditions, and procedures applicable to all purchases made through our website.
Refund Eligibility Period
Customers may request a refund within 60 days from the original date of purchase, provided the request complies with the conditions outlined in this policy. Refund requests submitted outside of this timeframe may not be eligible for review.
Some products, promotions, or special offers may include different refund terms. In such cases, the specific refund period stated on the product page, sales page, or promotional materials will apply.
How to Request a Refund
To initiate a refund request, customers must first contact our Customer Support Team by email at support@trygoldenshield.com.
Refund requests must be submitted prior to returning any products.
Once a request is received, our support team will provide detailed return instructions, including the return address and any additional steps required to proceed. Returns sent without prior authorization or outside the approved process may not be accepted or processed.
Return Requirements
To be eligible for a refund, all bottles included in the original order must be returned. Returned items must be received and reviewed before a refund can be approved.
Products are subject to inspection upon return to verify compliance with this policy. Refund eligibility may depend on the condition of returned items, order history, and fulfillment status at the time of the request.
Refund Processing
Approved refunds are issued to the original payment method used at checkout. Please allow time for inspection, verification, and processing once returned items are received.
Refunds are not issued immediately upon receipt of returned items. Processing times may vary depending on order volume and payment provider policies, and it may take several business days for the refund to appear on your statement after approval.
Shipping and Handling Costs
Original shipping and handling charges are non-refundable. Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.
Additional Fees
A 15% restocking fee may be deducted from the total refund amount to cover processing, handling, and fulfillment costs.
Order Cancellations
Orders that have already been fulfilled, processed, or shipped cannot be canceled. Once an order enters the fulfillment process, it must follow the standard return procedure outlined in this policy.
Chargebacks and Payment Disputes
If a chargeback or payment dispute has been initiated with a financial institution or payment provider, we are unable to process a refund through our system until the dispute has been resolved. Customers are encouraged to contact our support team prior to initiating a chargeback so we can assist directly.
Exchanges
At this time, exchanges are handled on a case-by-case basis and are subject to product availability and approval by our Customer Support Team.
Contact Information
For questions regarding this Refund and Return Policy or to request assistance, please contact our Customer Support Team at: